|Dunnhumby||dunnhumby user assistance|
|Raymarine||LightHouse Advanced Operations Manual|
|Zylink||Zylinc unified help|
|Hoare Lea||TC Podcast|
Their modernised dunnhumby user assistance with Appcues and Flare was also recognised as the Overall Winner.
What the judges said
“…your new approach to the product help has clearly had a transformative and positive effect on the team and on the team’s reputation and role in the business. The right strategic choices about tools, purpose, scope, process and quality have been matched by careful, accurate and creative implementation.”
Read more about how the team approached improving their online help in this PDF Communicator Article written after their award: Comm1812Web_dunnhumby